Terms of Service

Welcome to Hey Mori ("Hey Mori", "we", "us", or "our"). Hey Mori provides AI design, image generation, image editing, image translation, video generation, canvas workflows, asset management, and related digital services through https://heymori.design (the "Service").

The Service is operated by SHIJIE LI, an individual developer, with contact address at No. 71, Shangcheng International, Longhua County, Chengde, Hebei Province, China.

By creating an account, accessing the workspace, subscribing to a plan, purchasing credits, clicking to accept, or otherwise using the Service, you confirm that you: (a) are at least 18 years old or have reached the local age required to enter into online service agreements; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy at https://heymori.design/legal/privacy-policy; and (d) are authorized to accept these Terms on behalf of yourself or any organization you represent.

If you do not agree to these Terms, you must stop accessing, purchasing, or using the Service. Continued use after an update means you accept the revised Terms.

Hey Mori provides an AI-powered online software-as-a-service platform for ecommerce and commercial visual creation, including product image generation, product image editing, image translation, reference-image creation, video generation, project asset management, and related features that may be released later.

Current plans, credit packs, benefits, allowances, deduction rules, and prices are shown at https://heymori.design/membership or on the checkout page. We may update models, tools, credits, membership benefits, entry points, and output formats to improve the service or meet compliance, safety, and operational needs.

The Service is an intangible digital SaaS product. After payment confirmation, subscription benefits, credits, or access rights are generally made available immediately. Because digital services and AI generation involve immediate delivery, resource consumption, and outputs that cannot be fully reversed, refunds are subject to specific limits described in Section 7 and the Refund Policy.

The Service may use third-party AI models, cloud services, storage services, payment processors, and security services. The availability, policies, quality, or regional limitations of third-party models or infrastructure may affect service results and availability.

You must create and maintain your account using accurate, complete, and current information, and you must keep your billing email, sign-in method, and payment information valid. You are responsible for safeguarding login credentials and for uploads, generations, downloads, sharing, purchases, and commercial use under your account.

If you discover unauthorized use, payment anomalies, account security issues, or loss of access to your billing email, contact us immediately at [email protected]. You may not share, rent, sell, transfer, or allow unauthorized third-party use of your account.

If you use the Service on behalf of a company, team, or other organization, you confirm that you have authority to accept these Terms for that entity and that the entity and its members will comply with these Terms, the Privacy Policy, the Refund Policy, and the Acceptable Use Policy.

We offer subscription plans, one-time monthly memberships, and one-time credit packs. Subscription plans and one-time monthly memberships may include credits, allowances, feature benefits, or other access rights for the current billing or access period. Credit packs are one-time purchases that may be used for certain AI generation, editing, translation, video, or other consumption-based features.

Credits included in a subscription plan or one-time monthly membership are generally valid only during the current billing or access period and are consumed before separately purchased credits. Unless the purchase page says otherwise, unused period credits generally do not roll over to the next period; when a period renews, expires, is not renewed after cancellation, or a one-time monthly membership ends, unused period credits may reset or expire.

Separately purchased one-time credit packs are not automatically canceled when a subscription is canceled, a membership expires, or a one-time monthly membership ends, and generally remain available according to the validity period, usage conditions, and platform rules shown at purchase. Credit validity, deduction order, available features, and deduction rules are controlled by the purchase page, in-product disclosures, or order page.

Subscriptions renew monthly or yearly until canceled. By providing a payment method and starting a subscription, you expressly authorize us and the payment processor to charge that payment method for the applicable subscription fees on the selected recurring billing cycle. This authorization remains in effect until you cancel under Section 6.

Each credit-pack purchase is a one-time transaction authorized at checkout and does not auto-renew. Unless we later offer auto-recharge and you actively enable it, we will not automatically charge your payment method because your credit balance changes.

Unless the checkout page says otherwise, displayed prices generally exclude applicable taxes. Final taxes, currency, discounts, amount due, and order details are controlled by the checkout page and receipt.

Payment processing, tax calculation and collection, card network processing, customer receipts, refund handling, and related payment services may be provided by Waffo Pancake as Merchant of Record or payment processor. Payment card data is handled by Waffo Pancake and is not stored on Hey Mori servers.

You may cancel a subscription at any time through the in-product subscription management flow, or by sending a cancellation request from your account email to [email protected]. In-product cancellation is recommended because it syncs subscription status faster.

After cancellation, subscription benefits that have already been activated for the current billing cycle generally remain available until the end of that cycle, and no further renewal charge is made. At period end, unused subscription-cycle credits generally reset or expire. Canceling a subscription does not automatically cancel, revoke, or refund one-time purchased credits that have already been added to your account balance.

If payment processor status, network state, or system synchronization delays a cancellation status update, we will review the payment processor records, order status, and in-product subscription status and assist within a reasonable scope.

Refund requests are governed by our Refund Policy at https://heymori.design/legal/refund-policy. Except where required by applicable law, where an order is confirmed as a duplicate charge, or where the Refund Policy expressly allows, paid orders are not automatically refundable. All refund requests are subject to review, and submitting a request does not guarantee approval.

Within 7 days of purchase, subscription benefits, credit packs, or other paid entitlements that have not been actually used, have not consumed paid credits, and have not triggered generation tasks may be submitted for refund review, provided there is no abnormal use, abuse, fraudulent payment, or policy violation. To the extent permitted by applicable law, an approved refund may deduct payment-channel fees, taxes, refund processing fees, currency-conversion costs, and other third-party costs that have already occurred and cannot be recovered.

If an order has been partially used, we may review whether to provide a partial refund, account credit, or service credit based on consumed credits, used benefits, generation-task costs, the current billing cycle, abnormal-usage signals, and payment-channel rules. Partial refunds generally apply only to the unused portion; consumed credits, completed generation tasks, delivered outputs, third-party model costs, non-refundable channel fees, and refund processing fees are generally not refundable.

Confirmed duplicate charges or billing errors will be corrected and may be handled through refund, account credit, or service credit depending on payment-channel rules. When a generation task fails because of a system or provider issue, we generally prioritize releasing unused reserved credits or providing service credits, subscription extension, or another reasonable remedy. Unless required by applicable law, service interruption, style preference, commercial performance, or third-party platform review outcomes do not automatically create a cash refund right.

If you believe a charge, subscription status, credit posting, or order is incorrect, contact us first at [email protected] with your account email, order ID, purchase date, plan or credit-pack name, screenshots, and a description of the issue.

To reduce misclassification and chargeback risk, please contact us before submitting a transaction dispute to your bank, card network, or wallet provider. After receiving complete information, we will review payment processor records, order status, webhook records, and account usage and handle confirmed billing errors.

You retain your rights in prompts, uploaded assets, product information, brand materials, and other content you lawfully own. Subject to these Terms, the Acceptable Use Policy, and applicable law, AI content generated from your inputs may be used by you for lawful purposes.

To provide the Service, you grant Hey Mori a limited, non-exclusive, revocable license to process your inputs and outputs as needed for generation, editing, storage, display, export, troubleshooting, safety review, billing, and customer support. Unless you explicitly consent, we do not actively use your private inputs, uploaded assets, or workspace content to train Hey Mori public models.

The Service uses third-party AI models and infrastructure for some generation capabilities. Outputs may be affected by third-party model capabilities, provider policies, reference assets, prompts, platform rules, and regional availability. We do not guarantee specific output quality, commercial performance, marketplace approval, advertising results, or third-party asset rights.

AI-generated content may contain inaccurate, incomplete, or outdated information. Before publishing, advertising, selling, commercial use, or relying on outputs, you are responsible for reviewing and verifying product facts, ad claims, intellectual property, publicity rights, trademarks, marketplace rules, and local legal requirements.

You may use the Service only for lawful purposes that comply with these Terms, our Acceptable Use Policy at https://heymori.design/legal/acceptable-use-policy, applicable law, payment network rules, third-party model policies, and marketplace rules.

You may not use the Service to generate, upload, distribute, or attempt to create illegal, infringing, defamatory, harassing, hateful, fraudulent, malware-related, phishing, cyberattack, sexually exploitative, misleading advertising, privacy-invasive, or otherwise harmful content.

You may not generate, distribute, or assist in creating non-consensual deepfakes, sexualized content involving minors, misleading impersonation of real persons or brands, copyright/trademark/trade-secret infringement, or content that violates card network, payment provider, or applicable legal rules.

Without our prior written consent, you may not use service inputs, outputs, model responses, or derivative data to train, fine-tune, benchmark, distill, copy, or develop AI, machine learning, asset-library, or automated generation systems that directly or indirectly compete with Hey Mori; nor may you scrape, extract, or collect model outputs at scale.

You may not bypass credits, billing, risk controls, login, API limits, or security mechanisms; resell, sublicense, subcontract, or provide unauthorized access to the Service; or represent AI-generated content in high-risk contexts as the work product of a human doctor, lawyer, financial advisor, or other professional.

Your use of the Service is governed by our Privacy Policy at https://heymori.design/legal/privacy-policy. Payment card data is handled by payment processors that satisfy payment-security requirements, including Waffo Pancake, and is not stored on Hey Mori servers.

Account details, workspace content, and persistent project assets are generally retained while the account is active. Temporary reference images, videos, and audio files uploaded as creative inputs are generally deleted about 24 hours after upload. After account closure, deletion, or long inactivity, we generally delete or anonymize non-essential data within 90 days, except where retention is needed for legal compliance, dispute handling, safety, fraud prevention, or backup recovery.

You are responsible for protecting login credentials, billing email access, and device security, and you may not share account access with third parties. Contact us immediately at [email protected] if you discover unauthorized use, payment anomalies, or security issues.

Hey Mori provides the Service "as is" and "as available." Unless required by applicable law, we make no express or implied warranties, including merchantability, fitness for a particular purpose, uninterrupted service, error-free operation, AI output accuracy, commercial performance, marketplace approval rate, or advertising performance.

AI-generated content may be inaccurate, incomplete, or outdated. Do not use AI outputs as the sole basis for legal, medical, financial, political, employment, credit, insurance, housing, or other professional or high-impact decisions. Before taking action based on AI content, you must independently verify it and consult qualified professionals where appropriate.

To the maximum extent permitted by applicable law, Hey Mori is not liable for indirect, incidental, special, punitive, consequential damages, lost profits, business interruption, data loss, third-party claims, or consequences caused by improper use of generated content. Except for liability that cannot be limited under applicable law, our aggregate liability for any claim is capped at the amount you actually paid to Hey Mori during the 12 months before the event giving rise to the claim.

These Terms remain in effect while you access or use the Service. You may stop using the Service and may request account deletion through supported product features or by contacting us.

If we believe an account involves serious policy violations, fraudulent payment, chargeback abuse, abnormal consumption, account sharing, limit bypassing, security risk, legal requirement, or violation of these Terms, the Privacy Policy, Refund Policy, or Acceptable Use Policy, we may restrict, suspend, or terminate the account, access rights, content access, or related features.

Restrictions or termination caused by policy violations, fraud, abuse, payment disputes, or third-party rights disputes are generally not grounds for refund. If we terminate a prepaid service for reasons not caused by your breach, we may provide service credits, subscription extension, account credit, or another reasonable handling of unused portions based on the circumstances, unless applicable law requires otherwise.

Except where mandatory consumer protection laws provide otherwise, these Terms and disputes arising from or related to them are interpreted and handled under the laws of China.

Before starting formal proceedings, contact us at [email protected] to attempt an informal resolution. We will review order records, account records, payment processor records, product logs, and applicable law.

If a dispute cannot be resolved informally, either party may submit the dispute to a court with competent jurisdiction or another dispute-resolution forum allowed by applicable law.

We may update these Terms based on product, legal, payment-provider, third-party model policy, safety, or operational changes. Material changes are generally notified at least 14 days before they take effect through page updates, in-product notices, email, or another reasonable method, except where legal, safety, compliance, or urgent operational reasons require faster effect.

If any part of these Terms is found invalid or unenforceable, the remaining terms remain in effect. Our failure to immediately enforce a right does not waive that right. These Terms, the Privacy Policy, Refund Policy, Acceptable Use Policy, and order terms shown on the purchase page together form the complete agreement between you and us for use of the Service.

If you have questions about these Terms, billing, refunds, cancellation, privacy, security, or policy issues, contact us at [email protected]. To help us process requests efficiently, use your account email and include order ID, account email, screenshots, and a clear description of the issue.

Operator: SHIJIE LI, individual developer. Contact address: No. 71, Shangcheng International, Longhua County, Chengde, Hebei Province, China.

By using the Service, creating an account, purchasing a subscription or credits, or checking “I agree” at checkout, you acknowledge that you have read and agreed to these Terms.